SolarCraft was juggling an array of mismatched tools and assets to manage their end-to-end fulfillment function. Projects progressed from sales through commissioning via paper folders, hand-delivered from person to person — a workflow just as inefficient as it sounds. Statuses and schedules were manually tracked using a combination of Google Sheets, Smartsheets, Excel, Filemaker Pro, etc. and client communications were disjointed and unarchived. Inevitably, this patchwork resulted in dissatisfied customers, low referral rates, and high employee attrition due to frustration and stress.